Returns & Refunds

At Portix, we want you to be completely satisfied with your purchase. Please read our policy carefully before contacting us.

What We Cover

We offer a full refund or free replacement for the following issues:

• Damaged or defective items upon arrival
• Poor quality products that do not match the description
• Wrong item received

In these cases, you do not need to return the product. You may keep it and we will either resend the correct item or issue a full refund — whichever you prefer.

What We Do Not Cover

We are unable to offer refunds or replacements for personal reasons, such as:

• Ordering the wrong size or colour
• Change of mind after purchase
• Personal preference

If you still wish to return the item for a personal reason, the product must be shipped back at your own cost. Once received, we can either apply a store credit for a future order or issue a partial refund of the product price.

How to Request a Refund or Replacement

To start a claim, please contact us through our Contact page with:

• Your order number
• A clear photo or video of the issue
• A brief description of the problem

We will review your request within 1–2 business days and get back to you with a solution.

Refund Processing Time

Once approved, refunds are processed to your original payment method within 5–10 business days.

Questions?

If you have any questions, please visit our Contact page and we will be happy to help.