Shipping Policy

Thank you for shopping with Portix. We ship worldwide and are committed to getting your order to you as quickly as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Delivery Times

Standard international delivery typically takes 8–14 business days from the date of dispatch. Delivery times may vary depending on your location and local customs procedures.

Shipping Costs

We offer free worldwide shipping on all orders over €80. For orders under €80, a flat shipping fee applies at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. You can track your order at any time on our Track Your Order page.

Customs & Import Duties

International orders may be subject to customs duties and taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the product price or shipping fee. We recommend checking your local customs regulations before placing an order.

Delays

While we do our best to meet estimated delivery times, delays can occasionally occur due to customs processing, public holidays, or high demand periods. If your order has not arrived within 20 business days, please contact us and we will investigate immediately.

Questions?

If you have any questions about your shipment, please visit our Contact page and we will get back to you within 24 hours.